--- title: WhatsApp Cloud API Setup description: "Optimize your customer engagement by integrating WhatsApp Business Cloud API with waatee. This step-by-step guide covers everything from Facebook Business Verification to connecting your WhatsApp Business account in waatee. ## **1. Create a Business Portfolio and Meta Developer App** Create…" url: "https://docs.waatee.com/docs/whatsapp-cloud-api-setup/" updated: "2025-06-19" category: Bot Channel / Connect Accout --- # WhatsApp Cloud API Setup Optimize your customer engagement by integrating WhatsApp Business Cloud API with waatee. This step-by-step guide covers everything from Facebook Business Verification to connecting your WhatsApp Business account in waatee. ## **1. Create a Business Portfolio and Meta Developer App** Create a Meta Business Portfolio 1. Log in to Facebook → open business.facebook.com. 2. In the left sidebar, click the portfolio dropdown ▾ (shows your name). 3. Hit Create a Business Portfolio at the bottom. 4. Enter Portfolio name (use your legal/trade name). 5. Add a business email you monitor → Next. 6. (Optional) Invite teammates or skip for later. 7. Review details → Create. ## **2. Create a Meta Developer App** - Go to developers.facebook.com, then navigate to “My Apps” or “Create App” and click Create App ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-a-Meta-Developer-App-1.webp) - Select Other use case, then Business app type. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-a-Meta-Developer-App-2.webp) ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-a-Meta-Developer-App-3.webp) - Enter App Name, Contact Email, and connect your business portfolio, then click Create app ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-a-Meta-Developer-App-4.webp) ## **3. Verify Your Facebook Business Portfolio** Before using WhatsApp Cloud API, ensure your Facebook Business Portfolio is verified: - Open Business Settings in Meta Business Suite. - Navigate to Business Info and click View details under the Business verification status section. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-1.webp) - In Security Center, find Business Verification and click Start verification. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-2.webp) - Follow the prompts: Select your business type (e.g., Sole Proprietorship) ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-3.webp)  - Enter business registration status ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-4.webp) - Provide business details and documents - Choose contact method and verify via SMS or your preferred method. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-5.webp) - Upon successful review, your business status will show as Verified ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Verify-Your-Facebook-Business-Portfolio-6.webp) Meta review typically takes 1–2 business days. ## **4. Add WhatsApp Product** - In App Dashboard, scroll to Add products to your app and click Set up on WhatsApp. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Add-WhatsApp-Product-1.webp) - Under WhatsApp Business Platform API, select your business portfolio and click Continue. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Add-WhatsApp-Product-2.webp) ##   ## **5. Set Up WhatsApp Business Profile** - Go to API Setup, navigate to Step 5 and click “Add phone number” ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Set-Up-WhatsApp-Business-Profile-1.webp) - Fill in your WhatsApp display name, Timezone, and Category then click Next ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Set-Up-WhatsApp-Business-Profile-2.webp) - Add and verify a phone number via SMS or call   ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Set-Up-WhatsApp-Business-Profile-3.webp) - Confirmation shows your WhatsApp Business Account created ## **6. Configure API & Payment** - In API Setup, choose or add your phone number, then click Generate access token - Click Add payment method to set billing under Billing & payments in Business Settings ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-API-Payment-1.webp) - Verify your credit card appears under Payment methods ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-API-Payment-2.webp) ## **7. Configure Webhooks (Receive Messages)** - In Developer Dashboard, go to WhatsApp > API Setup, click Configure webhooks ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-Webhooks-Receive-Messages-1.webp) - Enter your Callback URL and Verify token from waatee, click Verify and save ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-Webhooks-Receive-Messages-2.webp) ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-Webhooks-Receive-Messages-3.webp) - Under Webhook fields, enable messages and test subscription ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Configure-Webhooks-Receive-Messages-4.webp) ## **8. Publish App Live & Add Policies** - Go to App settings > Basic, set your Privacy Policy & Terms of Service URLs, click Save changes - Toggle App Mode to Live in App Dashboard. ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Publish-App-Live-Add-Policies.webp) ## **9. Create System User & Generate Token** - In Business Settings > Users > System users, click Add and name your user (Admin role)  ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-System-User-Generate-Token-1.webp) ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-System-User-Generate-Token-2.webp) - Assign App asset with Manage app permission, then WhatsApp accounts with Manage WhatsApp business accounts   ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-System-User-Generate-Token-3.webp) - Generate a non-expiring token: Generate token → Select App → Never expire → business_management, catalog_management, whatsapp_business_management, whatsapp_business_messaging ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Create-System-User-Generate-Token-4.webp)   - Lastly, copy the token to a safe place. ## **10. Connect in waatee & Register Phone** - Copy your WhatsApp Business Account ID from Business Settings ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Connect-in-BotSailor-Register-Phone-1.webp) - In waatee Connect Account, paste Business Account ID and Access Token, then click Connect ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Connect-in-BotSailor-Register-Phone-2.webp) - Click Register next to your phone number in waatee, enter the default PIN (e.g., 123456), then Register ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Connect-in-BotSailor-Register-Phone-3.webp) - Finally, update your Two‑step verification PIN in WhatsApp Manager > Phone numbers > Two‑step verification for added security ![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/Connect-in-BotSailor-Register-Phone-4.webp)