---
title: Using Conditions and Triggers in Flowbuilder – waatee Guide
description: "Flowbuilder in waatee not only helps automate conversations but also lets you design **intelligent conditional flows** that dynamically respond based on user inputs or system data. This guide will show you how to use **Triggers and Conditions** in your bot flow to personalize interactions,…"
url: "https://docs.waatee.com/docs/using-conditions-and-triggers-in-flowbuilder-waatee-guide/"
updated: "2025-06-10"
category: Bot Channel / Flowbuilder
---

# Using Conditions and Triggers in Flowbuilder – waatee Guide

Flowbuilder in waatee not only helps automate conversations but also lets you design **intelligent conditional flows** that dynamically respond based on user inputs or system data. This guide will show you how to use **Triggers and Conditions** in your bot flow to personalize interactions, route users differently, and make your automation smarter.

## **✅ Why Use Triggers and Conditions?**

- **Trigger-based Flows:** Initiate the bot based on user input (e.g., keywords like “start,” “help,” “con”).
- **Conditions:** Check user input, system fields, or custom fields and decide what to show next based on logic.
- **Personalization:** Deliver tailored messages like “You are our customer” or “Welcome back, John.”
- **Qualification & Segmentation:** Route users based on attributes such as name, email, purchase history, or preferences.

## **🔧 Step-by-Step: Setting Up a Trigger and Conditional Flow**

### **🟦 1. Define the Trigger Keyword**

Double-click on the **Start Bot Flow** block.

- Under **Keyword**, type the word that will start this bot flow — in this example, it's con.
- Set the **matching type** to "Exact Keyword Match".
- Enter a **bot title** like Condition Bot.

📌 **Tip:** This keyword is what the user must type to start the conversation.

###  

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-12-1024x500.webp)

### **🟦 2. Add a User Input Flow**

From the top bar, click the **User Input Flow** icon (🧾).

- Select **Add New Input Flow**.
- Name it something like concamp for campaign reference.

Now, create your first question:

- Set **Free Keyboard Input**
- Question: What is your name?
- Reply type: **Text**
- Save response to a new custom field named Name.

📌 **Result:** The user's answer (e.g., “abir”) will be stored under the variable Name.

###  

### **🟦 3. Add a Text Message to Acknowledge Response**

Connect a **Text block** to the next step.

- Example message: “Thanks for providing your name.”
- Add a small delay (e.g., 1 second) for natural pacing.

###  

### **🟥 4. Insert a Condition Block**

From the top menu, select the **Condition** element (∑ icon).

- **Match Type:** Set to All.
- **Custom Field:** Choose Name.
- **Operator:** =
- **Value:** abir

📌 **Logic:** If the user entered “abir” as their name, the condition will return **True**.

###  

### **🟦 5. Define True and False Paths**

- **If True (Name = abir):** Add a text block: You are our customer.
- **If False:** Add a text block: You are not our customer.

You can now test the logic by typing con in Messenger:

- If the user replies anything else (e.g., “rupos”) → Bot says: *You are not our customer.*

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-11.webp)

- If the user replies “abir” → Bot says: *You are our customer.*

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-10.webp)

##  

## **🧠 Tips for Using Conditions Smartly**

- You can **add multiple conditions** inside one Condition block.
- Match using:

  - System fields (e.g., Gender, FirstName, LastName )
  - Custom fields (user-entered values like name, email, price)
- You can match on:

  - Equals (=)
  - Contains
  - Starts With
  - Greater/Less Than (for numbers or dates)

🎯 **Use Cases:**

- Identify loyal customers by checking custom tags or names
- Route leads to different sales reps based on input
- Validate form-like inputs dynamically

##  

## **💾 Don’t Forget to Save**

Once your flow is fully set up, always click the **Save** button on the top right to preserve your work.

### **✅ Recap:**

|   |   |
| --- | --- |
| 1️⃣ | Set the trigger keyword (con) |
| 2️⃣ | Add a user input flow (ask user name, save to custom field) |
| 3️⃣ | Add a condition to check if name = abir |
| 4️⃣ | Respond differently based on the condition |
| 5️⃣ | Save the flow |

By using **Triggers and Conditions in Flowbuilder**, you create smart conversational experiences tailored to your users. Start leveraging this logic to qualify users, personalize messages, and build powerful WhatsApp, Messenger, and WebChat bots with waatee.