---
title: "Persistent Menu, Get Started & Ice Breaker Settings in waatee"
description: "## **🧭 Introduction** Creating a great first impression and intuitive navigation is key to user engagement in chatbot experiences. In **waatee**, you can do this by setting up: - **Persistent Menus** for ongoing access to important features - **Get Started** messages to welcome…"
url: "https://docs.waatee.com/docs/persistent-menu-get-started-ice-breaker-settings-in-waatee/"
updated: "2025-06-10"
category: Bot Channel / Bot Manager
---

# Persistent Menu, Get Started & Ice Breaker Settings in waatee

## **🧭 Introduction**

Creating a great first impression and intuitive navigation is key to user engagement in chatbot experiences. In **waatee**, you can do this by setting up:

- **Persistent Menus** for ongoing access to important features
- **Get Started** messages to welcome users
- **Ice Breakers** to offer frequently asked questions and instant replies

Let’s walk through how each of these works and how to set them up.

## **📌 Section 1: Persistent Menu**

### **🧾 What Is a Persistent Menu?**

A **Persistent Menu** is a fixed navigation bar inside your Messenger chatbot. It’s always visible to the user, providing quick access to essential actions like support, home, FAQs, or any custom postback/web URL.

It's called **persistent** because it remains visible regardless of where the user is in the conversation.

### **🔧 How to Set Up**

#### **1️⃣ Go to:**

**Facebook Bot Manager → Select Page → Persistent Menu**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-51-1024x468.webp)

####  

#### **2️⃣ Click Create**

You'll be presented with the Persistent Menu editor.

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-52.webp)

#### **3️⃣ Fill Out Menu Fields:**

- **Locale**: Choose the language (e.g., English US)
- **Composer Input Disabled**: Choose whether to allow users to type
- **Menu Title** (e.g., "Help", "Shop", "Contact Us")
- **Type**: Choose between Web URL or Post Back
- **Target**: Add the URL or select the postback

####  

#### **4️⃣ Click Add to include more menu items**

Repeat as needed.

####  

#### **5️⃣ Click Save to store your menu.**

####  

#### **6️⃣ Use Options → Publish Persistent Menu**

To make the menu live for all users.

✅ You can also **Remove Persistent Menu** from the same dropdown.

##  

## **👋 Section 2: Get Started Settings**

The **Get Started** button is the first interaction users see

when opening your Messenger bot. It’s your chance to say hello and introduce your service.

### **🔧 How to Set Up**

####  

#### **1️⃣ Go to:**

**Facebook Bot Manager → Select Page → Get Started Settings**

#### **2️⃣ Enable the Get Started Status**

#### **3️⃣ Add your Welcome Message**

Example:

vbnet

CopyEdit

Welcome to waatee! Let us know how we can help you out today.

✅ You can optionally insert **First Name** and **Last Name** variables for personalization.

##  

## **❄️ Section 3: Ice Breakers (FAQs)**

Ice Breakers are clickable questions users can select when first interacting with the bot. This helps reduce friction and guides them to the right flow.

###  

### **🔧 How to Set Up**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-53-1024x883.webp)

###  

### **1️⃣ Enable Get Started Setting**

Go to the Facebook Bot Manager, select your desired page, and open Get Started Settings.
 From the dropdown labeled Get Started Status, select Enabled.

### **2️⃣ Enter a Welcome Message**

In the Welcome Message field, type a short, friendly introduction.
 Example:
 Welcome to waatee! Let us know how we can help you out today.
 👉 You can also insert personalization tags like ***{{First Name}}*** or ***{{Last Name}}***.

### **3️⃣ Enable Ice Breaker Status**

**Scroll down** to the Ice Breakers section and make sure the Ice Breakers Status is set to Enabled.

### **4️⃣ Type a Question**

In the Question Block, type a frequently asked question (FAQ) that users are likely to click on.
 Example:** ****What is waatee?**

### **5️⃣ Add a Template Message**

Link the question to a Reply Message Template by selecting one from the dropdown. This will be the bot’s response when the user clicks that FAQ.

### **6️⃣ Add More Template Messages (Optional)**

If your answer requires multiple reply templates, you can click “Add Message Template” to attach more templates under the same question.

### **7️⃣ Add More FAQs (Optional)**

Click “**Add More**” to create additional question blocks. You can add as many as you need to cover key user queries.

✅ After completing these steps, don’t forget to click “Save Settings” to apply the changes.

#### ** **

## **📋 Summary Table**

| **Feature** | **Purpose** | **Key Actions** |
| --- | --- | --- |
| Persistent Menu | Always-visible navigation for users | Create → Add Items → Publish/Remove |
| Get Started | Welcome message on first interaction | Enable → Customize message → Save |
| Ice Breakers | FAQ prompts for user to click and explore | Enable → Add Q&A blocks → Link templates |

##  

## **❓ FAQs**

**Can I use both persistent menu and Get Started button together?** Yes, they work independently but complement each other well for better UX.

**Can I assign flows or templates in the persistent menu?** Yes, choose “Post Back” as the type and link it to any bot flow.

**How many menu items can I add in the persistent menu?** You can add up to 3 menu items per locale.

**Are Ice Breakers only for new users?** Yes, they appear only on the first interaction or after deleting the chat history.

**Can I include dynamic variables in the Get Started message?** Yes, you can use {{first_name}} or {{last_name}} tags.

##  

## **🏁 Conclusion**

With **Persistent Menus**, **Get Started greetings**, and **Ice Breakers**, waatee equips you to deliver a smooth, user-friendly Messenger experience. These settings not only enhance navigation and support but also help you set the right tone from the very beginning of the conversation.

🧭 Start right. Navigate smart. Convert better.