🧭 Introduction #
Creating a great first impression and intuitive navigation is key to user engagement in chatbot experiences. In waatee, you can do this by setting up:
- Persistent Menus for ongoing access to important features
- Get Started messages to welcome users
- Ice Breakers to offer frequently asked questions and instant replies
Let’s walk through how each of these works and how to set them up.
📌 Section 1: Persistent Menu #
🧾 What Is a Persistent Menu? #
A Persistent Menu is a fixed navigation bar inside your Messenger chatbot. It’s always visible to the user, providing quick access to essential actions like support, home, FAQs, or any custom postback/web URL.
It’s called persistent because it remains visible regardless of where the user is in the conversation.
🔧 How to Set Up #
1️⃣ Go to: #
Facebook Bot Manager → Select Page → Persistent Menu
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2️⃣ Click Create #
You’ll be presented with the Persistent Menu editor.
3️⃣ Fill Out Menu Fields: #
- Locale: Choose the language (e.g., English US)
- Composer Input Disabled: Choose whether to allow users to type
- Menu Title (e.g., “Help”, “Shop”, “Contact Us”)
- Type: Choose between Web URL or Post Back
- Target: Add the URL or select the postback
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4️⃣ Click Add to include more menu items #
Repeat as needed.
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5️⃣ Click Save to store your menu. #
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6️⃣ Use Options → Publish Persistent Menu #
To make the menu live for all users.
✅ You can also Remove Persistent Menu from the same dropdown.
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👋 Section 2: Get Started Settings #
The Get Started button is the first interaction users see
when opening your Messenger bot. It’s your chance to say hello and introduce your service.
🔧 How to Set Up #
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1️⃣ Go to: #
Facebook Bot Manager → Select Page → Get Started Settings
2️⃣ Enable the Get Started Status #
3️⃣ Add your Welcome Message #
Example:
vbnet
CopyEdit
Welcome to waatee! Let us know how we can help you out today.
✅ You can optionally insert First Name and Last Name variables for personalization.
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❄️ Section 3: Ice Breakers (FAQs) #
Ice Breakers are clickable questions users can select when first interacting with the bot. This helps reduce friction and guides them to the right flow.
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🔧 How to Set Up #
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1️⃣ Enable Get Started Setting #
Go to the Facebook Bot Manager, select your desired page, and open Get Started Settings.
From the dropdown labeled Get Started Status, select Enabled.
2️⃣ Enter a Welcome Message #
In the Welcome Message field, type a short, friendly introduction.
Example:
Welcome to waatee! Let us know how we can help you out today.
👉 You can also insert personalization tags like {{First Name}} or {{Last Name}}.
3️⃣ Enable Ice Breaker Status #
Scroll down to the Ice Breakers section and make sure the Ice Breakers Status is set to Enabled.
4️⃣ Type a Question #
In the Question Block, type a frequently asked question (FAQ) that users are likely to click on.
Example:
What is waatee?
5️⃣ Add a Template Message #
Link the question to a Reply Message Template by selecting one from the dropdown. This will be the bot’s response when the user clicks that FAQ.
6️⃣ Add More Template Messages (Optional) #
If your answer requires multiple reply templates, you can click “Add Message Template” to attach more templates under the same question.
7️⃣ Add More FAQs (Optional) #
Click “Add More” to create additional question blocks. You can add as many as you need to cover key user queries.
✅ After completing these steps, don’t forget to click “Save Settings” to apply the changes.
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📋 Summary Table #
| Feature | Purpose | Key Actions |
| Persistent Menu | Always-visible navigation for users | Create → Add Items → Publish/Remove |
| Get Started | Welcome message on first interaction | Enable → Customize message → Save |
| Ice Breakers | FAQ prompts for user to click and explore | Enable → Add Q&A blocks → Link templates |
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❓ FAQs #
Can I use both persistent menu and Get Started button together?
Yes, they work independently but complement each other well for better UX.
Can I assign flows or templates in the persistent menu?
Yes, choose “Post Back” as the type and link it to any bot flow.
How many menu items can I add in the persistent menu?
You can add up to 3 menu items per locale.
Are Ice Breakers only for new users?
Yes, they appear only on the first interaction or after deleting the chat history.
Can I include dynamic variables in the Get Started message?
Yes, you can use {{first_name}} or {{last_name}} tags.
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🏁 Conclusion #
With Persistent Menus, Get Started greetings, and Ice Breakers, waatee equips you to deliver a smooth, user-friendly Messenger experience. These settings not only enhance navigation and support but also help you set the right tone from the very beginning of the conversation.
🧭 Start right. Navigate smart. Convert better.
