- 🔍 What Is an Outbound Webhook?
- 🛠 Step-by-Step Setup Guide
- 1️⃣ Create a User Input Flow in waatee
- 2️⃣ Create a Catch Hook in Zapier
- 3️⃣Configure Outbound Webhook in waatee
- 4️⃣ Trigger the Bot Flow to Send Data
- 5️⃣ Test Webhook Data Reception in Zapier
- 6️⃣ Set Email as an Action in Zapier
- 7️⃣ Configure the Email Content
- 8️⃣ Review, Test, and Publish the Zap
- ✅ 9️⃣ Result: Receive Email from Zapier
- 💼 Use Cases for waatee Webhooks
- FAQ
- ✅ Conclusion
🔍 What Is an Outbound Webhook? #
An Outbound Webhook is a way to send chatbot data in real time from waatee to external services like Zapier, CRMs, Google Sheets, or any platform that accepts webhook requests. It’s ideal for triggering follow-up actions after collecting user input in WhatsApp, such as sending emails or logging leads.
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🛠 Step-by-Step Setup Guide #
1️⃣ Create a User Input Flow in waatee #

Start by collecting the data you want to send.
- Set a trigger keyword (e.g., zap_test)
- Add a Text block as a prompt
- Add a User Input Flow titled something like zapier test webhook
- Create 3 questions:
- What is your name? (Reply Type: Text → Save to: Name)
- What is your email? (Reply Type: Email → Save to: Email)
- What is your phone number? (Reply Type: Phone → Save to: Phone)
- Add a Thank You Message at the end
2️⃣ Create a Catch Hook in Zapier #
- Open Zapier and Create Zap

- Search and select Webhooks by Zapier

- Choose Connect Webhooks by Zapier

- Select Catch Hook Click Continue.

- and copy the webhook URL
3️⃣Configure Outbound Webhook in waatee #

- Go to WhatsApp Bot Manager
- Select your bot (e.g., Shopping Mart)
- Click Outbound Webhook → Create

- Add:
- Webhook Name
- Paste the Webhook URL from Zapier (you’ll get this next)
- Trigger Type: User Input Flow
- Flow: Select zapier test webhook
- Enable required fields: Name, Email, Phone, etc.
- Webhook Name
- Save
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4️⃣ Trigger the Bot Flow to Send Data #

Go to WhatsApp and trigger the bot by typing the keyword zap_test. Enter:
- Name: Nahian
- Email: ******@xeroneit.net
- Phone: 019********
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5️⃣ Test Webhook Data Reception in Zapier #

- Go back to Zapier and click Test Trigger

- It should show the incoming data from WhatsApp:
- Subscriber ID
- Name, Email, Phone
- Click Continue with selected record
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6️⃣ Set Email as an Action in Zapier #

- For the next action, search and choose Email by Zapier
- Select Send Outbound Email as the action event
- Click Continue
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7️⃣ Configure the Email Content #

- To: Enter the email recipient (e.g., [email protected])
- Subject: Use dynamic fields (e.g., First Name, Chat ID)
- Body: Include answers to the user input questions
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8️⃣ Review, Test, and Publish the Zap #

- You’ll see a preview of the email Zapier will send

- You can Skip Test or click Test Step

- Finally, click Publish Zap
- Click on Test Step
✅ 9️⃣ Result: Receive Email from Zapier #
You’ll receive an email like this:

From: [email protected]
Body:
What Is your Name?, What is your email?, What is your phone number? Nahian, *******@xeroneit.net, 019******
💼 Use Cases for waatee Webhooks #
- 🧾 Lead Capture to CRM: Send collected data to Zoho, HubSpot, or Salesforce
- 📧 Email Alerts: Notify your sales or support team instantly
- 📊 Data Logging: Save input data to Google Sheets
- 🔄 Workflow Triggers: Start a sequence in Make, Pabbly, or any tool
- 🛍️ Order Notifications: Send order details to fulfillment apps
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FAQ #
Can I use this with any platform?
Yes, as long as it accepts POST requests via webhook.
Can I trigger the webhook from a button?
Yes, enable Postback trigger instead of User Input Flow.
Is this available for all waatee plans?
Webhooks are typically available in paid plans or reseller environments.
What if I want to send files or media?
Only text-based structured data is supported for webhook payloads.
Can I test the webhook before going live?
Yes. Zapier supports trigger testing before publishing your Zap
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✅ Conclusion #
waatee’s Outbound Webhook feature combined with Zapier unlocks powerful automation. From lead collection to CRM sync and real-time alerts, you can now bridge your WhatsApp chatbot with thousands of tools — without writing a single line of code.
🚀 Start automating your workflows today and let your bot do the heavy lifting!