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Outbound Webhook in waatee (Zapier Integration)

2 min read

🔍 What Is an Outbound Webhook? #

An Outbound Webhook is a way to send chatbot data in real time from waatee to external services like ZapierCRMsGoogle Sheets, or any platform that accepts webhook requests. It’s ideal for triggering follow-up actions after collecting user input in WhatsApp, such as sending emails or logging leads.

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🛠 Step-by-Step Setup Guide #

1️⃣ Create a User Input Flow in waatee #

Start by collecting the data you want to send.

  • Set a trigger keyword (e.g., zap_test)
  • Add a Text block as a prompt
  • Add a User Input Flow titled something like zapier test webhook
  • Create 3 questions:
    • What is your name? (Reply Type: Text → Save to: Name)
    • What is your email? (Reply Type: Email → Save to: Email)
    • What is your phone number? (Reply Type: Phone → Save to: Phone)
  • Add a Thank You Message at the end

2️⃣ Create a Catch Hook in Zapier #

  • Open Zapier and Create Zap
  • Search and select Webhooks by Zapier
  • Choose Connect Webhooks by Zapier
  
  • Select Catch Hook Click Continue.
  • and copy the webhook URL

3️⃣Configure Outbound Webhook in waatee #

  • Go to WhatsApp Bot Manager
  • Select your bot (e.g., Shopping Mart)
  • Click Outbound Webhook → Create
  • Add:
    • Webhook Name
    • Paste the Webhook URL from Zapier (you’ll get this next)
    • Trigger Type: User Input Flow
    • Flow: Select zapier test webhook
    • Enable required fields: Name, Email, Phone, etc.
  • Save

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4️⃣ Trigger the Bot Flow to Send Data #

Go to WhatsApp and trigger the bot by typing the keyword zap_test. Enter:

  • Name: Nahian
  • Email: ******@xeroneit.net
  • Phone: 019********

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5️⃣ Test Webhook Data Reception in Zapier #

  • Go back to Zapier and click Test Trigger
  • It should show the incoming data from WhatsApp:
    • Subscriber ID
    • Name, Email, Phone
  • Click Continue with selected record

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6️⃣ Set Email as an Action in Zapier #

  • For the next action, search and choose Email by Zapier
  • Select Send Outbound Email as the action event
  • Click Continue

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7️⃣ Configure the Email Content #

  • To: Enter the email recipient (e.g., [email protected])
  • Subject: Use dynamic fields (e.g., First Name, Chat ID)
  • Body: Include answers to the user input questions

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8️⃣ Review, Test, and Publish the Zap #

  • You’ll see a preview of the email Zapier will send
  • You can Skip Test or click Test Step
  • Finally, click Publish Zap
  • Click on Test Step

✅ 9️⃣ Result: Receive Email from Zapier #

You’ll receive an email like this:


 From: [email protected]
 Body:
 What Is your Name?, What is your email?, What is your phone number? Nahian, *******@xeroneit.net, 019******

💼 Use Cases for waatee Webhooks #

  • 🧾 Lead Capture to CRM: Send collected data to Zoho, HubSpot, or Salesforce
  • 📧 Email Alerts: Notify your sales or support team instantly
  • 📊 Data Logging: Save input data to Google Sheets
  • 🔄 Workflow Triggers: Start a sequence in Make, Pabbly, or any tool
  • 🛍️ Order Notifications: Send order details to fulfillment apps

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FAQ #


Can I use this with any platform?
Yes, as long as it accepts POST requests via webhook.

Can I trigger the webhook from a button?
Yes, enable Postback trigger instead of User Input Flow.

Is this available for all waatee plans?
Webhooks are typically available in paid plans or reseller environments.

What if I want to send files or media?
Only text-based structured data is supported for webhook payloads.

Can I test the webhook before going live?
Yes. Zapier supports trigger testing before publishing your Zap

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✅ Conclusion #

waatee’s Outbound Webhook feature combined with Zapier unlocks powerful automation. From lead collection to CRM sync and real-time alerts, you can now bridge your WhatsApp chatbot with thousands of tools — without writing a single line of code.

🚀 Start automating your workflows today and let your bot do the heavy lifting!

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