---
title: How to Track SMS Delivery and Performance in waatee
description: waatee allows you to run SMS broadcasting campaigns using connected SMS APIs like Twilio and Eshaal. Tracking the delivery status and performance metrics of your campaigns is crucial to understand the effectiveness of your communication efforts. This guide explains how…
url: "https://docs.waatee.com/docs/how-to-track-sms-delivery-and-performance-in-waatee/"
updated: "2025-06-10"
category: Integration / SMS Integration
---

# How to Track SMS Delivery and Performance in waatee

waatee allows you to run SMS broadcasting campaigns using connected SMS APIs like Twilio and Eshaal. Tracking the delivery status and performance metrics of your campaigns is crucial to understand the effectiveness of your communication efforts.

This guide explains how you can view SMS delivery statistics and detailed reports for each campaign in waatee.

## **📍 Step 1: Navigate to the Broadcasting Section**

1. From your waatee Dashboard, go to the left sidebar.
2. Under the **Broadcasting** section, click on **SMS Broadcast** (see **label 1** in Image 1).

This section contains both:

- WhatsApp broadcast
- SMS broadcast
- Facebook broadcast
- Telegram broadcast

## **📋 Step 2: Locate the SMS Broadcasting Panel**

Scroll down past the WhatsApp Broadcasting table. You’ll find a separate panel titled **SMS Broadcasting**.

Here you’ll see a list of all SMS campaigns, showing:

- **Campaign Name**
- **SMS API Used**
- **Status** (e.g., Completed)
- **Actions** (View Report, Delete)
- **Sent count**
- **Scheduled Time**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-239-1024x1013.webp)

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## **🔍 Step 3: View Campaign Report**

To track the delivery performance of an SMS campaign:

1. Click on the **eye icon (👁️)** under the **Actions** column.
2. A modal window titled **Campaign Report** will appear.

In this report, you can view:

- **Status** (e.g., Completed)
- **Targeted** count
- **SMS API used**
- **Total Sent messages**
- **Chat ID** of recipients
- **Recipient Name**
- **Sent at Time**
- **Response** (if applicable)

This helps you evaluate:

- Whether all messages were sent
- Who received them
- When the messages were delivered
- Any responses from the users

## **🗑️ Step 4: Delete Unwanted Campaigns**

If you want to delete an old or test campaign:

1. Click on the **trash icon 🗑️** next to the campaign in the SMS Broadcasting table.
2. Confirm deletion if prompted.

⚠️ *Note: Deleting a campaign will also remove its report from the system.*

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-238-1024x383.webp)

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## **✅ Use Cases of SMS Campaign Reporting**

- **Marketing Performance**: See how many users received the message and their responses.
- **Testing**: Run test campaigns and verify successful delivery before mass broadcasting.
- **Audit & Tracking**: Use it to keep logs of SMS notifications for compliance or reporting needs.

## **📌 Frequently Asked Questions (FAQs)**

**How can I check if my SMS messages were successfully delivered in waatee?**

To track the delivery status of your SMS broadcasting campaigns in waatee, navigate to the **Broadcasting** section in the left sidebar of your dashboard. Scroll down to the **SMS Broadcasting** panel and locate the specific campaign you want to check. Click on the **eye icon (👁️)** under the **Actions** column for that campaign. A **Campaign Report** modal will appear, showing the **Total Sent messages**, the **Chat ID of recipients**, their **Recipient Name**, and the **Sent at Time**. This allows you to verify which messages were successfully sent.

**Where can I find detailed reports for my SMS broadcasting campaigns in waatee?**

You can access detailed reports for each SMS broadcasting campaign in waatee within the **Broadcasting** section. After navigating there from the left sidebar, find the **SMS Broadcasting** panel. For the campaign you're interested in, click the **eye icon (👁️)** in the **Actions** column. The **Campaign Report** modal will display comprehensive information, including the campaign's **Status**, **Targeted count**, the **SMS API used**, the **Total Sent messages**, recipient details like **Chat ID** and **Recipient Name**, the **Sent at Time**, and any **Response** received.

**Can I see the delivery time for each SMS sent through waatee?**

Yes, waatee's **Campaign Report** provides the delivery time for each SMS message sent. After navigating to the **Broadcasting** section and finding your SMS campaign in the **SMS Broadcasting** panel, click the **eye icon ** under **Actions**. In the **Campaign Report** modal, you will find a **Sent at Time** column, which indicates the exact time each message was sent to the respective recipient.

**How do I remove old SMS campaigns and their reports in waatee?**

To delete unwanted SMS campaigns in waatee, go to the **Broadcasting** section and scroll down to the **SMS Broadcasting** panel. Locate the campaign you wish to remove and click on the **trash icon 🗑️** next to it in the **Actions** column. You will be prompted to confirm the deletion. **Note:** Deleting a campaign will also permanently remove its associated report from the system.

**What performance metrics can I track for my SMS campaigns using waatee's reporting feature?**

waatee's SMS campaign reporting feature allows you to track several key performance metrics. These include the **Status** of the campaign (e.g., Completed), the **Targeted count** of recipients, the **Total Sent messages** to understand delivery success, and any **Response** received from users. By reviewing the **Chat ID**, **Recipient Name**, and **Sent at Time**, you can gain insights into who received the messages and when, which is valuable for evaluating the effectiveness of your SMS communication efforts.