---
title: "How to Check Bot Error Logs & Custom Variables in waatee"
description: "## **🧭 Introduction** No automation is perfect without the right tools for monitoring and debugging. In **waatee**, the **Bot Error Logs** feature helps you quickly pinpoint and fix flow-related issues, while **Custom Variables** give you powerful personalization options for your bot replies. Whether you’re troubleshooting…"
url: "https://docs.waatee.com/docs/how-to-check-bot-error-logs-custom-variables-in-waatee/"
updated: "2025-06-10"
category: Bot Channel / Bot Manager
---

# How to Check Bot Error Logs & Custom Variables in waatee

## **🧭 Introduction**

No automation is perfect without the right tools for monitoring and debugging. In **waatee**, the **Bot Error Logs** feature helps you quickly pinpoint and fix flow-related issues, while **Custom Variables** give you powerful personalization options for your bot replies.

Whether you’re troubleshooting JSON issues or injecting dynamic user data into responses, this guide walks you through using both tools efficiently.

## **💡 Use Cases**

- Detecting why a bot failed to send a message
- Debugging syntax errors in custom API calls
- Viewing failed user interactions in real-time
- Creating personalized experiences using dynamic variables
- Managing customer-specific data inside bot replies

## **📛 Step 1: Open the Bot Error Logs Panel**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-45-1024x410.webp)

1. Go to the **Bot Manager** from the left sidebar and select your WhatsApp number (e.g., **Promotute**).
2. Click on **Bot Reply** to open the bot flow list.
3. Click the **Options** button in the top right.
4. Select **Bot Error Logs** (highlighted with an orange badge showing the error count).

##  

## **🪵 Step 2: View and Understand the Error Log**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-46-1024x628.webp)

You’ll now see the **Error Log** panel:

| **Column** | **Description** |
| --- | --- |
| # | Error index number |
| **Error message** | Explains the cause (e.g., JSON Decode Error) |
| **Error time** | Shows when the error occurred |
| **Actions** | Use the ✏️ icon to jump to the faulty flow directly |

🔁 Common Errors:

- JSON Decode Error: Usually occurs when the message body format is incorrect.
- System Error - 403/404: Often caused by broken URLs or authentication issues.

##  

## **🧹 Step 3: Clear or Close the Log**

- Click **Clear Log** (top-right) to delete all logged errors.
- Use the **Close** button (bottom-right) to exit without clearing.

*It’s recommended to review and fix issues before clearing the log.*

##  

## **🧩 Step 4: View and Manage Custom Variables**

1. Again, from the **Options** dropdown, select **Custom Variables**.
2. You’ll be able to define and view user-specific variables like:

- {{first_name}}
- {{order_id}}
- {{membership_status}}

These variables can be inserted into your bot messages for personalized output.

✅ *Custom variables are stored per user and updated automatically during interactions.*

##  

## **📌 Summary Table**

| **Feature** | **Location** | **Purpose** |
| --- | --- | --- |
| Bot Error Logs | Options > Bot Error Logs | Debug flow execution issues |
| Edit Flow from Log | ✏️ button in log panel | Fix the broken bot directly |
| Clear Error Logs | Top-right in log modal | Clean old/unresolved logs |
| Custom Variables | Options > Custom Variables | View & manage dynamic data per user |

##  

## **❓ FAQs**

** What is a JSON Decode Error?** It means the bot received a message or data format that is not valid JSON — usually caused by malformed external API responses.

**Will clearing logs delete my bot data?** No. Clearing logs only removes the list of past errors. Your bot flows and users remain unaffected.

**Can I fix a flow directly from the error log?** Yes! Click the ✏️ icon beside the error entry to jump into the faulty flow for editing.

**Are custom variables global or user-specific?** They are user-specific. Each user has their own set of values for defined variables.

**How do custom variables update?** They can be updated via Input Flow, webhook data, or bot actions like "Set Variable."

##  

## **🏁 Conclusion**

With **Bot Error Logs** and **Custom Variables**, waatee gives you two essential tools for both **reliable troubleshooting** and **powerful personalization**. Keep your bots error-free and your conversations dynamic — all from one centralized interface.

🔍 Debug smarter. Personalize deeper. Manage better.