---
title: Bot Conflict Handling in waatee
description: "## **🧭 Introduction** When multiple automations, message flows, or live chat agents are active at the same time, **bot conflicts** can occur. These conflicts happen when two or more responses are triggered simultaneously for a single user action—causing unexpected replies or interrupting…"
url: "https://docs.waatee.com/docs/bot-conflict-handling-in-waatee/"
updated: "2025-06-10"
category: Bot Channel / Bot Manager
---

# Bot Conflict Handling in waatee

## **🧭 Introduction**

When multiple automations, message flows, or live chat agents are active at the same time, **bot conflicts** can occur. These conflicts happen when two or more responses are triggered simultaneously for a single user action—causing unexpected replies or interrupting live agent chats.

**waatee** has built-in **conflict handling mechanisms** that help you manage these scenarios efficiently. Whether you're toggling between bot and human replies or dealing with overlapping flows like comment replies, broadcast messages, and auto-replies—conflict handling ensures that your chatbot behaves consistently and professionally.

##  

## **💡 Use Cases**

- Preventing bot replies during live human conversation
- Avoiding double responses from “No Match” and broadcast flows
- Managing WhatsApp message templates vs. regular messages
- Ensuring one flow is active per interaction
- Temporarily disabling bots during manual takeover

## **🔍 How Bot Conflict Handling Works**

### **1. Flow Priority Management**

waatee automatically prioritizes flows based on type:

| **Priority Order** | **Flow Type** |
| --- | --- |
| 1️⃣ | Human Agent Conversations |
| 2️⃣ | Triggered Bot Replies |
| 3️⃣ | Comment Reply / Auto Reply |
| 4️⃣ | Broadcast Messages |
| 5️⃣ | No Match Responses |

When one is active (e.g., live chat), the lower-priority flow will be suppressed or queued to avoid overlapping messages.

###  

### **2. Disable Bot Reply During Human Chat**

In your **Bot Configuration Settings**, toggle **Bot Reply Disable** under “Shared Inbox Signature Message Configuration.”
 When enabled, this ensures the bot won’t reply while a human agent is chatting with the user.

✅ Best for businesses offering manual support.

###  

### **3. Business Hour-Based Disabling**

Under **Business Hour Settings**, you can configure:

- Timezone
- Working hours
- Off days

By enabling **“Disable Bot Reply”** during off-hours, you can prevent unwanted bot interference and allow fallback messages like “Our team is currently offline.”

###  

### **4. Handling Flow Triggers Carefully**

To avoid triggering multiple flows:

- Assign clear keywords to each Bot Reply
- Avoid overlapping conditions (e.g., using “Hi” for multiple replies)
- Set fallback rules under **No Match Settings**

###  

### **5. WhatsApp Template Conflicts**

WhatsApp bots may face restrictions if:

- A regular message is sent where a template is required (outside the 24-hour window)
- Multiple templates are triggered for a single event

📌 Ensure templates are pre-approved and only triggered when needed.

##  

## **🛠️ How to Set**

### **1️⃣ Enable Bot Reply Disable (for live chat)**

Navigate to **Bot Configuration > Signature Message Section** Toggle **Bot Reply Disable → Enabled**

### **2️⃣ Set Business Hours**

Go to **Configuration → Business Hour Settings** Define **Start & End Time**, **Timezone**, and **Off Day** Enable **Disable Bot Reply** toggle

### **3️⃣ Separate Flows Logically**

Ensure:

- Unique triggers for different flows
- Clear separation of broadcast and auto-reply logic
- One action per keyword or condition

### **4️⃣ Use No Match Intelligently**

Only enable **No Match Reply** if fallback is necessary
 Use **"Once a day"** mode to avoid message flooding

### **5️⃣ Monitor Bot Logs**

Review **Bot Error Logs** to find failed executions or template mismatches due to conflicts

##  

## **📌 Summary Table**

| **Setting** | **Purpose** |
| --- | --- |
| Bot Reply Disable | Pause bot during human chat |
| Business Hour Configuration | Avoid bot replies outside support times |
| Flow Priority Structure | Ensures correct order of execution |
| Unique Flow Triggers | Prevents overlapping automation |
| WhatsApp Template Management | Avoids invalid messages and API errors |

##  

## **❓ FAQs**

**What happens if two flows are triggered at once?** waatee follows a built-in priority order. The higher priority flow (e.g., human chat) will override lower ones.

**Can I pause the bot temporarily for a specific user?** Yes. When an agent joins the chat or when business hours are off, bot replies can be paused automatically.

**Why are WhatsApp templates failing sometimes?** This usually happens if a message is sent outside the 24-hour window without using an approved template.

**How do I debug conflicts?** Use **Bot Error Logs** to check template mismatch, webhook failure, or duplicate message handling.

**Can multiple bots work on the same page or number?** No. Only one bot can be active per platform (Messenger/WhatsApp) per page/number in waatee.

##  

## **🏁 Conclusion**

Smart **bot conflict handling** is key to delivering a smooth and professional chatbot experience. With waatee, you have total control over when and how your bot should reply—whether you're managing business hours, switching to a live agent, or preventing flow overlaps.

🛡️ Automate with precision. Communicate with clarity. Support without chaos.