---
title: Assigning Agents and Joining Conversations
description: In waatee Live Chat, assigning agents and joining conversations is key to delivering personalized human support. Agents can take over a chatbot session, optionally send a signature message, and manage conversations efficiently. This ensures clear ownership and accountability while maintaining…
url: "https://docs.waatee.com/docs/assigning-agents-and-joining-conversations/"
updated: "2025-06-10"
category: "Bot Channel / Livechat & Shared Inbox"
---

# Assigning Agents and Joining Conversations

In waatee Live Chat, assigning agents and joining conversations is key to delivering personalized human support. Agents can take over a chatbot session, optionally send a signature message, and manage conversations efficiently. This ensures clear ownership and accountability while maintaining a professional user experience.

This guide explains how agent assignment works, how to join a chat, what happens to previously joined agents, and how to customize the signature message that welcomes users.

### **Feature Breakdown**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-169.webp)

#### **1. Agent Assignment Panel**

- Found under the "Chat Actions" section.
- Displays the currently assigned agent.
- Allows selection of a new agent via the **Agent Dropdown Menu**.
- When a new agent is selected, the existing agent is automatically removed from the session.

#### **2. Join Chat & Signature Message**

![](https://docs-waatee.1wp.site/wp-content/uploads/2025/06/image-12-170.webp)

- Clicking **Join Chat** gives the agent control over the conversation.
- **Send Signature Message to Subscriber** is an optional checkbox.
- When enabled, it sends a personalized greeting from the agent.

#### **3. Signature Message Behavior**

- Displays as a green bubble inside the chat.
- Announces the agent has joined (e.g., "Conversation was joined by agent Rokia Shamrin.")
- Includes a pre-written message like:
  *Hello There, this is Support Agent [Name] from waatee. I’m excited to assist you...*

#### **4. Tutorial & Shortcut Link**

- A **One Click Tutorial Link** is available beside the Chat Actions label for quick video guidance.

### **Use Cases**

- **Customer Service Teams**: Assign queries to available team members and track who is handling which user.
- **Sales Teams**: Greet leads personally when taking over a chatbot conversation.
- **Shift Handover**: When one agent ends their shift, another can join and continue the conversation seamlessly.
- **Human Escalation**: Bots can pause and allow a human to take over with a branded greeting.

### **Conclusion**

Assigning agents and joining conversations in waatee Live Chat creates a smooth and professional customer experience. With signature messages and clear agent ownership, customers instantly recognize who’s assisting them. This boosts confidence, reduces confusion, and enhances support quality.

### **FAQs**

**Can more than one agent join the same chat?**No. When a new agent joins, the existing one is automatically removed from the session.

**Is the signature message mandatory?**No, it’s optional. But it helps customers know they’re speaking with a real person.

**Where can I set or edit my signature message?**Go to **Dashboard > Team Account**, then click on the agent’s profile to customize the message.

**Will the customer be notified when an agent changes?**Yes, an admin note appears in the chat like: “Conversation was joined by agent [Name].”

**Can I disable the ability to join chats for specific agents?**Yes, you can simply restrict any agent from joining a chat.